My wife always drags me into buy her jewelry from Claybrooks. The ladies that work here on Saturday are very freindly and always remember us when we arrive. Keep up the great customer service that you provide.
Lovely friendly atmosphere very helpful and will do all they can to help and find what you require excellent service
Hello hello everyone! I never been in this situation before. I am very angry and disappointed about service.... This is my case: I bought a watch from "adress of the shop" and I was very happy at the beginning because the watch seemed to work. Then suddenly after 23 days of use, without any intervantion from my side, the watch stopped working. At the beginning I didn't pay attention and I just adjusted the time and the watch started working again. But after the third time I thought someting might be wrong with the watch and I then decided to go to the store and explain the problem.I went to the store and the stuff assisted me in repairing the watch. I took the repaired watch thinking that it was wel repaired and the problem won't reappear. Unfortunately after approx a month again the watch suddenly stopped working. The interesting fact here is that in both cases(the 1st time and the after many times) the watche starts working again when I adjust the time, otherwise it's just not working and does not show the time correctly. So, this second time got me frustrated and I went to the store again and explained the problem, this time wanting to return the watch and wanting a refund of my money. For my big surprise, the store refused to take the watch back and refund me and at the same time they called me a lier and that I may did all this on purpose just to return the watch. I was furious and needed an explanation why but nobody seemed to care. The oman threatened me and calles the security to make me leave the store. I am extremely unsatisfied of this product and I do not need a watch that doesn't work prperly and doesn't show the correct time. I would like to return it! I read some reviews on internet and people are complaining of the same problems as mine!So, please advice me what to do so that I could return the watch and get my money back.
I cannot overstate how bad this place is. On the two occasions I used this shop (in no way can it be called a jewellers) I was left sorely disappointed, which would indicate that the owners do not care at all about the lack of quality they offer. The shop employs a couple of pea-brained chavs who have no idea about jewellery and possess no customer skills. Even if you are absolutely desperate, please avoid this place. The overwhelming quantity of poor reviews on this site clearly show what an awful place it is!
The service my partner and I received from the staff here was absolutely appalling, the two women who work there have no customer service skills whatsoever and extremely poor attitude. Take my advice and stay away! I wouldn't recommend them to anyone. The staff in Ernest Jones and Clarkes jewellers are much more efficient and you can leave your goods in safe hands.
Claybrook Jewellers is a UK Jewelry Store based in Sutton, London. Claybrook Jewellers is located at Kiosk 1/St. Nicholas Centre/St. Nicholas Way, Sutton SM1 1AY, UK.
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