Really poor service. Untrustworthy and dishonest staff. Manipulating customer in order to maintain repair jobs. Poor communications and abrupt and aggressive receptionist. Please use with caution.
I am writing this on behalf of my partner. He was involved in a minor accident, the other part accepted full responsibility and his insurance contacted him the next day, collected his car and supplied and replacement, no complaints! His car was then sent to a local repairer - Coombe coachwork on the kimpton industrial estate, this was 4 weeks ago! On Saturday he was went to the industrial estate to get some work parts from another business there. When doing this he walked past his golf on the main road with no number plates on and extra damage! Firstly this is illegal to be parked on a main road without number and secondly why were they removed?! He then called the reception to find out why and what was happening. He asked why his plates were removed? The reception had no answer but said there would be a reason and not to worry and to wait until Monday when the technicians get back into work and they would explain why. On Monday he called the insurance company and explained, they told him to drive down there while they called coombe coachworks to find out. He was working so his mum drove straight down there to find the car had been moved to front of the shop parked horrendously! but still with no number plates on. A member of the team there approached his mum and asked why she was taking photos. When his mum explained that it was her son's car ect, the team member accused my partner of stealing his own plates and how he had recognized it Saturday if there were no plates on it! He then went on to say that my partner was suspicious and that he defiantly stole his own number plates, whist being extremely rude and obnoxious to my partners mum. Coombe coachworks still have no explained where the number plates are or anything regarding the extra damage. There service is disgusting! It would have been interesting to see if my partner went down there himself, male, if there reaction would have been the same. They are disgusting to deal with and we are having the car taken elsewhere! Its bad enough that the car sat there for 4 weeks untouched! DO NOT USE! Unless you want to be treated poorly! I work at a prestige dealership and would not dream of treating someone this way! I will interested to see there response to this and how they plan on apologizing to my partner and his mum.
Combe Accident Repair did an excellent job in removing a scratch on the back near side door and repairs to the near side wheel. The car was cleaned and returned at my home.They completed the works one day earlier than quoted.
A lot of places suffer from bad customer service, which I believe can make or break a place. However this shop is very different.From the friendly reception to the knowledgeable engineers, these guys made my experience here very positive. The repairs on my car were flawless, and the customer service second to none.I hopefully won't be needing accident repair services again, but if I do, I'm coming back here.
Ryan Levitt - Thank you for comments, however, we have entered your surname into our database and have found no matches for your vehicle repair. Have you possibly reviewed the wrong garage? If not please make contact with us and quote your registration and we will sort out any issues you may still have if not already rectified.Kind RegardsCoombe
Coombe Coachworks Ltd is a UK Car Repair based in Sutton, London. Coombe Coachworks Ltd is located at 1 Sandiford Rd, Sutton SM3 9RN, UK.
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